Return & Refund Policy
At Crew Wisp Lamps, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your midi dress, we are here to assist you with our clear and transparent return and refund process.
1. Eligibility for Returns
Return Window: You have 30 calendar days from the date you received your item to initiate a return request.
Condition of Items: To be eligible for a return, the item must be in its original condition—unworn, unwashed, with all original tags attached, and in the original packaging.
Proof of Purchase: Please include your order number or a copy of your receipt with the returned package.
2. How to Initiate a Return
To start the return process, please follow these steps:
Email Us: Contact our support team at paid@crewwisplamps.com with your order number and the reason for your return.
Authorization: Once your request is reviewed, we will provide you with the return instructions and the return shipping address.
Ship the Item: Package the item securely and ship it back to us. We recommend using a trackable shipping service.
3. Refunds
Inspection: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.
Approval: We will also notify you of the approval or rejection of your refund based on the condition of the item.
Processing: If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.
4. Shipping Costs for Returns
Customer Responsibility: Customers are responsible for paying their own shipping costs for returning their items.
Non-Refundable: Please note that shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund total.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at paid@crewwisplamps.com within 48 hours of delivery. We will prioritize your request and provide a prepaid return label or a replacement at no additional cost to you.
6. Restocking Fee
We do NOT charge any restocking fees.